Privacy Policy
Effective Date: 1 Jan 2026
Last Updated: 1 Jan 2026
1. Introduction
Royal Gujarati Rishtaa (“Company”, “we”, “our”, “us”) operates the website royalgujaratirishtaa.com (“Platform”), providing matrimonial and matchmaking services, both online and offline.
This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you use our services, including user registration, profile creation, communication, matchmaking, payments, and notifications.
By using our Platform, you agree to the terms of this Privacy Policy.
2. Scope and Applicability
This policy applies to:
Users registering on our Platform
Visitors browsing the website
Users purchasing services or packages
International users, including those in the United States and European Union
We comply with:
Digital Personal Data Protection Act, 2023 (India)
General Data Protection Regulation (GDPR) (for EU users)
California Consumer Privacy Act (CCPA) (for US users, where applicable)
3. Categories of Data We Collect
3.1 Personal Information
Name, gender, date of birth
Contact details (phone number, email address)
Address and location
Religion, caste, community details (as voluntarily provided)
Photographs and profile information
3.2 Account Data
Username and password (securely hashed)
Profile preferences and partner expectations
Communication history on the platform
3.3 Transaction Data
Purchase history (packages/services)
Payment status and transaction IDs
We do not store card or banking details. Payments are processed by third-party payment gateways.
3.4 Behavioral Data
Website usage patterns
Login activity
Interaction with profiles and features
3.5 Communication Data
Emails sent/received
SMS and WhatsApp notifications
Support queries
4. Legal Basis for Processing
We process personal data based on:
Contractual Necessity:
To create accounts, provide matchmaking services, process payments
Consent:
For profile visibility, marketing emails, optional data fields
Legitimate Interest:
Fraud prevention, service improvement, analytics
Legal Obligation:
Compliance with tax laws, law enforcement requests
5. How We Use Your Data
We use your data to:
Create and manage user accounts
Facilitate matchmaking and communication between users
Process payments and subscriptions
Send transactional notifications (account updates, matches, alerts)
Send marketing communications (with consent)
Improve platform performance and user experience
Detect fraud, misuse, or unauthorized activity
6. Payments and Financial Data
We use third-party payment gateways to process transactions.
We do not store card or banking details. Payments are processed by the payment gateway provider.
Transaction data retained includes:
Payment ID
Transaction status
Service purchased
7. Third-Party Processors
We share limited data with the following third-party service providers:
Google Analytics (Analytics)
https://policies.google.com/privacy
Gmail (Google Workspace) (Email Communication)
https://policies.google.com/privacy
Hostinger (Hosting Provider)
https://www.hostinger.com/privacy-policy
SMS & WhatsApp API Providers (Communication Services)
Payment Gateway Providers RazorPay
These providers process data only as necessary to deliver their services.
8. Cookies and Tracking Technologies
We use cookies and similar technologies to:
Analyze website traffic
Improve user experience
Track user behavior
You can control cookies through your browser settings.
9. Data Retention Policy
We retain data only as long as necessary:
Account data: Until account deletion or inactivity
Transaction data: Minimum 8 years (as per Indian tax laws)
Communication data: Up to 3 years for support and compliance
Analytics data: As per Google Analytics retention settings
10. Account Deletion and Data Erasure
Users may request account deletion by contacting us.
Upon request:
Account and profile data will be deleted within 30 days
Some data may be retained for legal or compliance purposes
Users have the right to:
Access their data
Correct inaccurate data
Request deletion
Withdraw consent
11. Email Communications
Transactional Emails
Account updates
Match notifications
Payment confirmations
These cannot be unsubscribed as they are service-related.
Marketing Emails
Offers, updates, promotions
Users can unsubscribe at any time using the unsubscribe link.
12. Data Security Measures
We implement industry-standard safeguards:
HTTPS encryption across the platform
Password hashing (secure encryption algorithms)
Role-based access control
Database encryption and restricted access
Regular monitoring for vulnerabilities
Despite safeguards, no system is completely secure.
13. International Data Transfers
Your data may be stored or processed on servers located outside India.
We ensure:
Adequate data protection safeguards
Compliance with GDPR transfer requirements (for EU users)
14. Automated Decision-Making and Profiling
We may use algorithms to:
Suggest matches
Rank profiles
However:
Final matchmaking decisions involve human review
No decisions are made solely by automated systems
15. Your Rights
Under DPDP Act (India):
Right to access
Right to correction
Right to erasure
Right to grievance redressal
16. Children’s Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect data from minors.
17. Grievance Officer
As per applicable laws, you may contact our Grievance Officer:
Name:
Email:
Address:
We will respond within the legally required timeframe.
18. Updates to This Policy
We may update this Privacy Policy periodically. Updates will be posted on this page with a revised “Last Updated” date.
19. Contact Us
For questions or concerns:
Company Name: Royal Gujarati Rishtaa
Website: royalgujaratirishtaa.com