While we provide the platform, we also offer safety tips and prudence guidelines which we strongly recommend all users read before meeting anyone in person.
Yes, if you have found your soulmate, you can request to have your profile deactivated or removed from our database.
You will receive a notification in your system inbox whenever another member sends an "Interest" to your profile.
Free users can receive "Interests" in their inbox but cannot initiate contact or view phone numbers without a subscription.
We have zero tolerance for misuse. If you encounter suspicious activity, please report the user to our support team immediately for investigation and potential termination.
Yes, we uphold high integrity standards. Your sensitive personal details are only visible to verified, paid members to discourage casual browsing.
We recommend this flow: Complete your profile -> Upload a photo -> Search matches -> Shortlist favorites -> Send Interest -> Request Contact -> Arrange a meeting.
You have two choices: Upgrade immediately to start contacting people, or remain a free user and wait for others to express interest in you.
A "Contact Request" is used when you want to view a person's phone number. "Send Interest" is a way to break the ice and let them know you like their profile.
We do not store banking details on the site. Since payments are made via direct bank transfer, your financial data remains with your bank.
Upgrading unlocks "Contact Credits," allowing you to view phone numbers and communicate directly with potential matches.
No. We operate on a transparent subscription model. There are no extra fees or charges upon finding a match.
New accounts may have a 24-hour trial period. Once this lapses, you must upgrade to a paid membership to regain full access to contact features.
We accept online bank transfers or cash deposits. Once the transaction is complete, please WhatsApp the payment slip to our billing team to activate your subscription.
We offer competitive rates. The Gold Package is billed monthly, while the Diamond Package offers a quarterly rate. Please visit our Upgrade page for current pricing.
Yes. While registration is free, accessing contact numbers requires a premium subscription (Gold or Diamond packages).
We value your privacy. You can toggle your mobile number visibility to "Private" inside your User Dashboard under Privacy Settings.
For security reasons, these fields are locked. If you made a mistake during registration, you must submit a formal support request to have it corrected.
If you are facing technical difficulties with photo uploads, please WhatsApp your photo to our IT Support Team, and we will upload it for you.
Login issues usually occur if your profile is incomplete, lacks a profile photo, or contains an invalid mobile number. Please contact IT support to resolve this.
You can use the "Forgot Password" link on the login page to reset it via email. Alternatively, contact our helpline for manual assistance.
We strive to be inclusive. If your religion is missing, please select "Other" or contact our support team directly so we can update our database.
We prioritize safety by verifying every profile via phone or email. This manual validation process typically takes 2 to 3 hours. Profiles with incomplete data will not be approved.
No. To maintain the integrity of our database, we do not allow multiple accounts linked to the same email address or person.
Yes, we are a legally registered entity with the Companies Commission of Malaysia (SSM) and adhere to strict operating standards.
We are a self-service platform. We provide verified profiles for you to browse, but the search for your soulmate is driven by your own preferences and selection.
Absolutely. We cater to all relationship statuses, including singles, divorcees, and widowed individuals looking for a second chance at happiness.
We welcome individuals who are between the ages of 18 and 65 years old to register.
Our services are exclusively available to citizens and permanent residents of Malaysia and Singapore.
Registration on our platform is completely free. You can create your profile and browse matches without any initial charges.
Customer Support - Frequently Asked Questions (FAQ) | Laravel
